Monthly Archives: January 2025

We partnered with a gaming company to scale QA operations across five countries in six languages. Our multilingual support ensured standardized quality and seamless customer experiences, boosting player satisfaction and retention by 30% within the first six months.

Through advanced speech analytics and compliance evaluations, we helped an insurance client reduce policy errors by 40%. This approach not only improved accuracy but also enhanced trust and credibility, positioning the client as a leader in their industry.

By implementing customized QA frameworks for a tech client, Immerse IQ reduced issue resolution time by 50%. This improvement enhanced customer satisfaction, strengthened brand loyalty, and optimized team efficiency, proving the power of tailored analytics and quality evaluations.